Contact information

We're Real People. We Read Every Email.

How to Reach Us

Have a question about your download? Need help with printing? Just want to share a photo of your child's finished model? We'd love to hear from you.

Table

Method	Details
📧 Email	support@tiniycreative.shop
📍 Address	1209 Mountain Road Pl NE, Albuquerque NM 87110, United States
⏱️ Response Time	Within 24 hours

Before You Email, Try This

Most questions are answered instantly:

"Where is my download?" → Check your spam/promotions folder. Still missing? Read our Shipping Policy

"How do I open the PDF?" → You need a PDF reader like Adobe Acrobat Reader (free). Most phones and computers open PDFs automatically.

"What paper should I use?" → Regular A4 or Letter printer paper (100–220gsm). Nothing special needed.

"Can I get a refund?" → Yes. We offer a 30-day money-back guarantee. Read our Refund Policy

Still Need Help?

Email us: support@tiniycreative.shop

To help us resolve your issue faster, please include:

Your order number (starts with #)
The email address you used at checkout
A quick description of what's happening

Example:

"Hi! I ordered the Animal Friends ebook (#1234) yesterday but haven't received the download link. I checked spam already. Can you resend it? Thanks!"

About Our Team

Tiniy Creative is a small, family-run business based in Tinghir, USA. Every template is designed, tested, and refined by our team before it reaches your printer.

We don't have a call center or a support ticket robot. When you email us, a real person reads it and replies — usually the same person who designed the template you're asking about.

We typically respond within 24 hours, often much sooner.