Refund policy

At Tiniy Creative, we provide high-quality digital learning resources designed to help children learn, create, and develop new skills through play. Because all of our products are delivered electronically as instant digital downloads, our refund policy differs from that of physical products.

Please read this policy carefully before making a purchase.

1. Digital Products

All products available on our website are digital downloads delivered electronically. No physical products are shipped.

Once a purchase is completed, customers receive immediate access to downloadable digital content.

2. Refund Policy

Due to the nature of digital products, all sales are generally considered final and non-refundable once the product has been downloaded, accessed, or delivered.

However, we may issue a refund in the following circumstances:

You were charged more than once for the same product.
You purchased the same product multiple times accidentally.
You did not receive your digital download and our support team is unable to resolve the issue.
The downloaded file is corrupted, incomplete, or technically defective, and we are unable to provide a working replacement.

All refund requests must be submitted within 7 days of the original purchase date.

3. Non-Refundable Circumstances

Refunds will not be granted for:

Change of mind after purchase.
Accidental purchases made by the customer.
Purchasing the wrong product.
Failure to review product descriptions before purchasing.
Lack of knowledge regarding the use of PDF files or digital downloads.
Incompatibility with software, devices, printers, or equipment not specified in the product requirements.
Dissatisfaction based on personal preference after the product has been downloaded or accessed.

4. Technical Support

If you experience any issues accessing, downloading, opening, or printing your files, please contact our support team before requesting a refund.

We are committed to helping you resolve any technical issues and ensuring you receive the product you purchased.

Support Email: support.tiniycreative@gmail.com

5. Exchanges

Because our products are digital goods that cannot be returned, exchanged, or physically recovered, we do not offer exchanges.

If you believe you purchased the wrong product, please contact us and we will review your request individually.

6. European Union Customers

Under applicable consumer protection laws, customers located within the European Union may have certain rights regarding digital purchases.

However, by purchasing and downloading our digital products, you expressly consent to immediate access and delivery of the digital content. Where permitted by law, this may result in the loss of your statutory right of withdrawal once the download or access has begun.

Nothing in this policy affects any mandatory consumer rights provided under applicable law.

7. Fraud Prevention

To protect our business and customers from fraud, we reserve the right to refuse refund requests that appear abusive, fraudulent, or inconsistent with this policy.

We may request additional information to verify purchases before processing a refund.